SHIPPING POLICY...
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SHIPPING (WITHIN AUSTRALIA)
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All our products are made to order and will be handmade and processed within 2-3 working days. We will notify you as soon as your order is on its way. We post using Australia Post letter mail and they are currently (2024) taking between 3 to 7 days delivery Australia wide. For more information on Australia Post's delivery times please see link below. We have a flat fee postage amount of $2.95 so you can buy as much as you like and you will only pay this one price.
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​https://auspost.com.au/sending/delivery-speeds-and-coverage
Spend $99 or more and get FREE Express Post shipping.
Orders will be shipped to your PayPal address. If you wish us to ship to a different address, please email us after you have ordered.
TRACKING IS NOT INCLUDED WITH YOUR ORDER If you would like to upgrade to tracking or need your order quickly please choose EXPRESS POST when you checkout or spend $99 or more for free Express Post. PLEASE NOTE Australia Post WILL NOTE guarantee delivery within the specified time frames.
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If your package does not turn up within the expected time frame, please contact us. Please note however that we don't consider a parcel 'lost' in the post until it has been a full 30 days from the date of shipping.
We take care with our packaging but if for any reason your item arrives damaged, please contact us immediately.
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INTERNATIONAL PURCHASES
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We are currently only shipping to all regions of New Zealand. Your order will be sent via Australia Post with Tracking and a Tracking No. will be provided to you once sent. All our products are made to order and will be handmade and processed within 2-3 working days. Delivery time on Australia Posts website states Delivery time of estimate of 15+ days.
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REFUND OR EXCHANGE
We offer a 7 day full refund for return policy. If you are unhappy with your purchase for any reason, please contact us within 7 days of receiving it. We cannot accept responsibility for postage and handling charges.
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PAYMENTS
Payment is made directly through PayPal. Australian Residents can pay via Direct Deposit as follows
West 4th Studio
BSB 633 000
Account No. 160 209 250
Please email us with your order and deposit the order amount directly to our account. We will notify you as soon as we have received the funds into our account.
ADDITIONAL INFORMATION
We don't recommend that you wear our jewellery while sleeping, showering or swimming. To clean please wipe with a soft cloth.
All of our jewellery is made by us in our Studio on the Sunshine Coast, Queensland and we use only quality materials which are all nickel and lead free.
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When you shop with us in our online store, you are automatically added to our "mailing list". If you do not wish to receive emails from us simply "unsubscribe" when you get the first email. We promise to only send an occasional email for sales or specials or if there is something we need to ask regarding your order.
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